When the Mac address number is added to their system, the PlayStation should be able to log in normally. If the above steps do not work, call the hotel IT service, if available, and have them enter the PS5 Mac address number. Removing the old connection and starting with a new connection are often needed to reconnect when a signal is lost. If you get a message saying Host locked, delete and remove the connection for the PS5 memory since it can at times cause a conflict. The second method is to use a smartphone or laptop to get the PS5 authentication on the hotel network.īoth work equally well, and which method is best will no doubt be the one that works for you. The first method is to use the menu option Users Guide to log into the hotel. Since the PS5 has no web browser, two different methods are used to get authentication. The main issue with hotel WiFi is the way it authenticates a user, which is usually done with a web browser. Many PlayStation 5 users report issues when trying to connect to a hotel WiFi with a message saying failed. If the login fails, try again, but be sure to remove the old connection from the PS5.After entering the hotel’s login details, it should display PS5-XXX connected, and the PS5 should be online.A notification will come up select it, and a hotel login will display.Enter the password details from the PS5 screen into the smartphone and click connect.The smartphone should popup with a number such as PS5-440 and say sign-in required.Connect to the hotel WiFi with the PS5.Connect to the hotel WiFi with a smartphone.Method #2: Use a Smartphone as an Authenticator Once it displays Connection Test Complete, the PS5 should now be connected to the hotel WiFi.The internet connection will be tested, which can take some time but let it finish.Go to Network and select Test Internet Connection.After entering the information, it should popup with a green check-mark and say success.The hotel sign-in should now come up and allow you to enter the login authenticator information.Go to Settings–> User’s Guide, Health & Safety, and Other Information.On the PS5, go to Setting–> Network and connect to the Hotel WiFi with the login details (It will fail but is the first step.). ![]() Method #1: Use the PS5 Built-in Authenticator Since the PS5 does not have a browser, different methods must be done to authenticate and sign a user into the hotel network.Īlso, some hotels will use the 2.4Ghz band instead of 5Ghz, which is best set manually. When a user logs into the hotel WiFi with a username and password, it is called authentication, and a browser has the built-in function to perform this task. Why Won’t the PS5 Connect to the Hotel WiFi?Ī PlayStation 5 has issues with hotel WiFi because most hotels/motels use a browser to log in and authenticate a user. Most use an authentication system that the PS5 will need to be authenticated on to get online. Yes, the PS5 can be connected to most hotel WiFi systems.ĭepending on the hotel WiFi setup, there can often be a few more steps to get online. The first fix is to use a menu option in the PS5 to connect, and the second is to use a smartphone or laptop as an authenticator. If you are trying to connect to a hotel WiFi with your PlayStation 5 and having problems, there are two fixes. ![]() ![]() Method #2: Use a Smartphone as an Authenticator.Method #1: Use the PS5 Built-in Authenticator.Why Wont the PS5 Connect to the Hotel WiFi?.
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